For all order related questions and comments please e-mail our customer service department at orders@zebrapromos.com and we'll be more than happy to help! To reach customer service via phone dial toll free 866-296-8880.
 

Common Questions

What forms of payment are accepted?  Payment methods depend on the items purchased.  Some items are only available to purchase with a purches order while others require a credit card payment.

When will my credit card be charged?  Your credit card will be charged at the time of purchase.

Will I receive a copy of a credit card receipt?  Yes. You will receive an email confirmation of your order. Enclosed on the order confirmation will be the amount charged to your credit card and the credit card authorization number. ***PLEASE NOTE: THE TRANSACTION ON YOUR STATEMENT WILL SHOW ZEBRA MARKETING AS THE MERCHANT***

What is your return policy? No returns or exchanges. Returns may only be made for damaged or incorrect merchandise.  If this occurs, please contact us as soon as possible.  

What is the typical turnaround time on an item? Items in stock should ship within 24-48 hours. If an item is not in stock, it will take between 10-15 business days for the order to ship.  Most apparel items are ordered on an on demand basis.